Estimated delivery times are to be used as a guide only and commence from the date of dispatch. AMÈNE will contact you if the merchandise you have ordered is out of stock.
We are unable to redirect orders once items have been dispatched.
All orders require a signature upon receipt.
If you provide an email address you will be provided with delivery notification and a tracking number.
When ordering from the AMÈNE site your item will arrive wrapped in one of our luxurious signature boxes. Your items are well protected in these boxes
If you have any questions please don’t hesitate to email firstname.lastname@example.org
INTERNATIONAL DELIVERIES ONLY
This information is only relevant for international deliveries. Please note that all shipments may be subject to Import Duty / Tax / VAT, once a shipment reaches your country.
As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of AMÈNE products. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.
We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.
When ordering from AMÈNE you agree to pay any Import Duty / Tax / VAT which may be imposed by your country’s government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.
Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country’s customs rules, it is possible that your parcel will fall below that threshold level.
Therefore we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.
We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. AMÈNE is not responsible for any delays caused by destination customs clearance processes.
Your order can be cancelled within 24 hours of purchase. The full amount will be credited to the original method of payment. Please allow time for the credit to appear in your account. However, after this time period no refunds or exchanges are permitted.